In this page you will find answers to typical questions we are asked regularly. Click on the question to see the answer.
Please contact us so we can answer your own specific questions and to know more about how we could help you.
How long will it take?
We are known for our prompt and reliable service. Every project is different in scope and complexity but in every case we aim to support builders by delivering and installing as promptly as practical without compromising quality or deadlines. Good communication on deadlines, lead times and installation scheduling, means that we are very confident in our ability to deliver customer satisfaction.
Do you supply builders only or do you sell to the public?
We typically work with residential builders building new homes or major extensions to an existing properties. We also work with commercial builders. However we are happy to discuss your architects plans with you, and your builder.
Where can I see the products? Do you have a showroom?
We would not have a large enough showroom to display all the possible solutions we could implement for all our clients. So, when you are ready to look at samples and completed examples, we book an appointment for you at the Capral Architecture Design showroom (82 Lorrimer St Docklands) so you can see your product. Visits to the showroom are by appointment only
What are the quality standards you apply?
We are Registered Building Practioners – limited in Windows, a member of the AWA (Australian Windows Association) and WERS (Windows Energy Rating Scheme) accredited. Like all AWA members we are audited annually. You can be confident that all our products are manufactured and installed in compliance with all relevant Australian Standards.
Our windows are rated for cooling and heating, so you know what you are getting.
What is the warranty?
We guarantee our products against faulty workmanship and materials for a period corresponding to at least the industry standards. Specific projects may have longer warranty periods.
Upon completion of the work, you receive a Certificate of Compliance with the standards of the AWA (Australian Windows Association) that you receive supports a minimum of 6 year warranty.
Typical hardware warranty is 12 months.
